Recovery Cost Intelligence
Recovery exposure
— incidents detected · Methodology: 3-pillars (Confirmed / Real Lost / Potential)
Period
Dept
Defensible Total FINAL
$—
Confirmed cash + revenue surrendered
Full Exposure + POTENTIAL
$—
Including probabilistic dissatisfaction signals
ROI Tracking
Coming Q3
via Medallia integration
Confirmed cost
$—
cash out of pocket
Real lost revenue
$—
revenue earned & surrendered
Potential exposure
$—
probabilistic loss
Cost by Department
Defensible total breakdown
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Incidents
Click any row for full detail
DAY
ROOM
DEPT
TYPE
RESOLUTION
DEFENSIBLE
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Patterns
Recurring issues across the property
Coming soon — clusters of incidents by room, type, and time-of-day.
Flagged Stays
Guests with multiple incidents during their stay
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Flagged Rooms
Rooms with multiple incidents this month
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Where to Fix
Top issue types ranked by recoverable spend
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Resolution
Rooms that need a decision, not just a note
Infrastructure · recurring unresolved
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Live Duty Log
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Smart Duty Log
Log a new incident
Recent today
Last 10 incidents logged today
No entries yet today.
Intelligence Tier
How each incident was classified
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Hotilla Copilot
Suggested resolutions & comp recommendations
Coming soon — context-aware suggestions for the team handling the case.
Integrations
Connect your hotel stack
Coming soon — Opera PMS, Medallia, Tock, Slack and more.
Methodology Config
Tune costing defaults per property
Coming soon — edit comp rates, food-cost ratios, and occupancy thresholds.
Overview is built in Increment 2 — use the nav for now.