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Each view is tailored to a different operational lens.

Synthetic data, no backend.
Submitting incidents stores them in your browser tab only.

Recovery Cost Intelligence

May 2026

— incidents detected · Methodology: 3-pillars (Confirmed / Real Lost / Potential)

Defensible Total FINAL

$—

Confirmed cash + revenue surrendered

Full Exposure + POTENTIAL

$—

Including probabilistic dissatisfaction signals

ROI Tracking

⏳

Coming Q3

via Medallia integration

Confirmed cost

$—

cash out of pocket

Real lost revenue

$—

revenue earned & surrendered

Potential exposure

$—

probabilistic loss

Cost by Department

Defensible total breakdown

Incidents

Click any row for full detail

DAY

ROOM

DEPT

TYPE

RESOLUTION

DEFENSIBLE

Patterns

Recurring issues across the property

Coming soon — clusters of incidents by room, type, and time-of-day.

Flagged Stays

Guests with multiple incidents during their stay

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Flagged Rooms

Rooms with multiple incidents this month

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Where to Fix

Top issue types ranked by recoverable spend

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Live Duty Log

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Smart Duty Log

Log a new incident

Room *

Department *

Incident type *

Case notes * (min 10 chars)

Resolution (optional)

Severity

Low Medium High

Recent today

Last 10 incidents logged today

No entries yet today.

Intelligence Tier

How each incident was classified

Hotilla Copilot

Suggested resolutions & comp recommendations

Coming soon — context-aware suggestions for the team handling the case.

Integrations

Connect your hotel stack

Coming soon — Opera PMS, Medallia, Tock, Slack and more.

Methodology Config

Tune costing defaults per property

Coming soon — edit comp rates, food-cost ratios, and occupancy thresholds.

Overview is built in Increment 2 — use the nav for now.

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May 2026

Incidents